Your rights as a patient
Every patient at King's College Hospital London - Jeddah has the right to receive care regardless of nationality, religion, gender, or ability to pay for emergency treatment.
- To be treated with dignity and respect at all times.
- To receive safe, high-quality care to British standards.
- To be informed about your diagnosis, treatment options, risks, and expected outcomes in a language you understand.
- To give or withhold informed consent before any procedure.
- To access your medical records on request.
- To have a family member or representative present during your care, subject to clinical needs.
- To raise a complaint without fear of affecting the quality of your care.
Your responsibilities as a patient
Good care is a partnership. We ask you to:
- Provide accurate and complete information about your health history, medications, and any previous treatments.
- Follow the treatment plan agreed with your medical team, and tell us if you are unable to.
- Treat our staff, other patients, and visitors with respect.
- Arrive on time for appointments, or let us know in advance if you need to cancel.
- Keep your insurance and contact details up to date.
How to make a complaint
Speak to the nurse or doctor responsible for your care, or ask to reach our Customer Care team. You can also share a complaint by email at info@kch.sa, or by calling our Care Line on 920066668. Every complaint is treated in confidence, and raising one will not affect the care you receive.
Contact
Questions about this page: dpo@kch.sa or 920 066 668
